The Influence of Emotional Intelligence on Organizational Culture in the Context of Fintech
Abstract
Operating in an environment characterized by high velocity and uncertainty, innovation, regulatory demands, and inter-disciplinary collaboration are the order of the day in the fintech industry. Organizational culture in fintech companies has been found to be an important factor in fostering innovation, managing risk, and developing organizational capabilities. The current paper is aimed at examining the role of emotional intelligence of leaders and employees in developing organizational culture in fintech companies. The paper draws on psychological and organizational theories on emotional intelligence and other relevant theories on developing cultures of psychological safety, flexibility, and ethicality, which are important in the fintech industry. The paper develops a conceptual model on the relationship between the emotional intelligence of leaders and employees and organizational culture, comprising learning orientation, risk ethicality, and team cohesion, through emotional contagion, social appraisal, and emotional intelligence.
Authors
Ridhi Khanna, Vipin Kumar, Rajiv Kumar, Ravi Raj, Swati Thakur
Institution
NIET Business School, Greater Noida, India
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